DATA COMPLAINTS POLICY
Introduction
Emma Shergold is an individual based in the United Kingdom with email address [email protected].
Emma Shergold is committed to maintaining the trust and confidence of visitors to its website and is not in the business of selling, renting, or trading email lists with other companies and businesses for marketing purposes.
Emma Shergold is registered with the Information Commissioner’s Office: Registration ZB661463, which includes data collected via Emma Shergold & EV Sports.
What is a data protection complaint?
If you are unhappy with how I have handled your personal information, you have the right to raise a data protection complaint directly with me.
You might want to complain if:
- I have had a data breach that affected you
- I handled your subject access request (SAR) incorrectly or too slowly
- I did not delete or correct your information when you asked me to
- I shared your information without your consent
- You are concerned about how I am using your information
- I held onto your data for longer than necessary
- You believe the information I hold about you is inaccurate
The following would not count as a data protection complaint:
- General queries or dissatisfaction with a service outcome
- A response you disagree with that was nonetheless correct and given on time
If you are unsure whether your concern qualifies as a data protection complaint, please get in touch and I will help you work it out.
How to complain
- Your name and email address
- What happened and when
- How it has affected you
- What you would like me to do about it
Please do not worry if you do not have all of this information to hand. I will work with you to understand your concern.
What happens next
Acknowledgement (within 30 days): I will acknowledge your complaint and let you know it is being looked into. The 30-day period starts the day after I receive your complaint.
Investigation: I will look into what happened without undue delay, make reasonable enquiries, and keep you updated on progress.
Outcome (within 3 months): I will aim to provide a full response within 3 months, explaining what I found and any steps I am taking to put things right. I will write to you in plain language so my findings are easy to understand.
The time it takes will depend on how complex the issue is, but I will keep you informed throughout.
Not satisfied with the outcome?
If you are not happy with my response, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO). Under the Data (Use and Access) Act 2025, individuals are required to raise complaints with the organisation first before going to the ICO. This policy is how you do that.
Contact the ICO:
Website: www.ico.org.uk/make-a-complaint
Helpline: 0303 123 1113
Policy updates
This policy is regularly reviewed and updated as necessary.
I confirm that this policy is a true reflection of the beliefs and activities of myself and my business.
Emma Shergold
Business Owner
12th June 2026