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Admin Consultancy | Emma Shergold

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CODE OF ETHICS

Introduction

Emma Shergold is an individual based in the United Kingdom with email address [email protected].

This Code of Ethics outlines the professional standards, values, and responsibilities upheld by Emma Shergold. It serves as a guide for adopting trust, respect, and integrity in all client relationships.

These principles are designed to ensure a high level of service, professionalism, and ethical conduct while acting in the best interest of clients.

Maintaining a High Level of Service and Standards

Emma Shergold is committed to providing services that reflect the highest standards of professionalism, skill, and care. Continuous professional development, personal-development, and adherence to best practices form the foundation of the business.

Emma Shergold is dedicated to delivering the best possible support and guidance to clients. This includes tailoring approaches to each client’s unique needs, goals, and circumstances, as well as prioritising coaching clients’ well-being, personal growth, and success.

This involves being honest, impartial, and supportive, empowering clients to make informed decisions and achieve their goals.

Transparent and Straightforward Client Agreements

Clear, detailed agreements are essential to ensure mutual understanding and trust.

As part of the onboarding process, clients are provided with an agreement that outlines:

  • The scope of the professional relationship
  • Fees and payment terms
  • Cancellation and refund policies
  • Confidentiality clauses

This ensures transparency and provides a clear framework for a working partnership.

Maintaining Client Confidentiality

Confidentiality is paramount in building a safe and trustworthy environment. All client information is kept private and secure, sharing it only with written client consent or when required by law. See Privacy Policy for more details on maintaining and disclosing your information.

Adhering to Strict Professional Standards

Although life coaching is not a regulated sector in the UK, Emma Shergold is committed to adhering to the code of ethics established by the International Coaching Federation (ICF) in all areas of the business.

In line with this, Emma Shergold upholds the highest professional standards, including:

  • Respecting boundaries and avoiding conflicts of interest
  • Avoiding any form of discrimination
  • Operating within the scope of expertise and referring clients to other professionals when necessary
  • Conducting all sessions in complete privacy

Policy updates

As part of the ongoing commitment to maintaining a high level of service and standards by Emma Shergold, the information within this policy is regularly reviewed and updated as necessary, or on an annual basis, whichever is sooner.

I confirm that this policy is a true reflection of the beliefs and activities of myself and my business.

Emma Shergold
Business Owner
25th April 2025